Last updated: May 2026 · Effective immediately
Quick Summary
Cancel before restaurant confirms — full refund
Restaurant rejects order — full refund
Refund timeline: 3–7 business days
No refund after food preparation starts
Overview
Rodofood is a food pre-ordering platform. Since food is prepared fresh based on your ETA, our refund and cancellation policy is designed to be fair to both customers and restaurant partners.
Cancellation by Customer
You can cancel your order only while it is in "Pending" status — i.e., before the restaurant confirms it. • Go to My Orders → Select the order → Cancel Order • Once the restaurant confirms your order, cancellation is not possible through the app • For urgent cancellations after confirmation, contact us immediately at support@rodofood.in or +91 62601 44122
Cancellation by Restaurant
If a restaurant cancels or rejects your order: • You will be notified immediately via the app • A full refund will be initiated automatically for online payments • Refund will be credited within 5–7 business days to your original payment method
Refund Eligibility
You are eligible for a full refund if: ✅ Your order was not accepted by the restaurant ✅ The restaurant cancelled or rejected your order after confirmation ✅ You cancelled before restaurant confirmation (pending status) ✅ You were charged but the order was not placed due to a technical error You are NOT eligible for a refund if: ❌ The restaurant has confirmed and started preparing your order ❌ You did not arrive at the restaurant within a reasonable time after the food was ready ❌ You provided incorrect order details or ETA ❌ The cancellation request was made after food preparation began
Refund Process & Timeline
Approved refunds are processed as follows: • Razorpay / UPI payments: 3–5 business days • Credit/Debit card payments: 5–7 business days • Net banking: 5–7 business days Refunds are credited to the original payment method used at the time of order. We do not issue refunds in cash or to a different account.
Partial Refunds
In cases where only part of your order was unfulfilled (e.g., an item was unavailable), a partial refund proportional to the undelivered items will be issued after review.
No-Show Policy
If you place an order and do not arrive at the restaurant, no refund will be issued once the restaurant has confirmed and prepared your food. Please cancel promptly if your plans change.
How to Request a Refund
To request a refund: 1. Email us at support@rodofood.in with subject: "Refund Request – Order #[your order number]" 2. Include your registered phone number and reason for refund 3. Our team will review and respond within 24 business hours Alternatively, WhatsApp us at +91 62601 44122.
Dispute Resolution
If you are unsatisfied with our refund decision, you may escalate by emailing support@rodofood.in with "Escalation" in the subject line. We aim to resolve all disputes within 7 business days.